From the category archives:

This is Broken

PayPal is Broken

by Tim M on June 29, 2010

PayPal is broken. Customer Service never solves anything. I contacted PayPal as my credit card mysteriously disappeared from my account with no explanation as to why. I emailed them (after re-linking it), here’s what I got. Dear Tim Marsh, Thank you for contacting PayPal. I apologise but PayPal did not remove your card. If you […]

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Since reading Defensive Design for the Web by the Signals, I’ve become obsessed with good UI and UX; it’s something I constantly focus on at wherespresso.com and its iPhone app, as it’s developed. In my mind, there are NO EXCUSES for poor UI and UX from big companies like Aeroplan. None. Zero. Zilch. If you […]

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