Dear Telstra,
I don’t have a huge problem with you, I think you’re great, honestly, I do.
However, your customer service stinks. I know David Thodey is on the warpath with this, so here’s some free constructive criticism for you. If you act on stuff like this, that causes real inconvenience (not to mention most of it just doesn’t make sense), you’ll have a chance of ruling the mobile roost.
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